In an ongoing effort to balance hospitality and security, the hotel and lodging industry is uniquely vulnerable to crisis, and notoriously difficult to regulate. In this White Paper, you will learn about:
WHITE PAPER: HOTEL CRISIS PLANNING AND COMMUNICATIONS
WHAT YOU WILL FIND IN THIS EBOOK
1. How to assess vulnerability and navigate essential preparation measures
2. How to ensure cross-organizational readiness
3. How to optimize internal communications strategies
Alexandra Zamolo is a master storyteller, and idiom enthusiast. As Beekeeper’s hospitality content specialist, she provides insightful content to help educate non-desk workforces about the many challenges facing the hospitality industry.
ABOUT THE AUTHORS
Alexandra Zamolo, Marketing and Hospitality Content Expert
Connie Rheams is a highly experienced global business executive with a career marked by consulting hotel companies to align business priorities and information technology investment. She is respected as a proven leader in the hospitality space.
Connie Rheams, VP, Hospitality Sales
"Aside from providing comfortable accommodations, hospitality professionals are experts in building atmosphere. Since the fundamental principle in the hotel industry is, of course, hospitality, their main purpose is to give guests the ultimate experience and make them feel welcome and safe
during their stay. Guests are away from home, out of their comfort zone, and afforded a certain level of anonymity as they walk down the corridors on the way to their rooms. Although not often, this can evoke some unpredictable
behaviors that can be challenging for hotel employees to manage while upholding their code of hospitality."
READ AN EXCERPT
"In an ongoing effort to balance hospitality and security, the hotel and lodging industry is uniquely vulnerable to crisis, and notoriously difficult to regulate. The Las Vegas shooting2 that occurred on October 1, 2017 is a particularly formidable example of how a lighthearted vacation can quickly turn into a nightmare, when a lone gunman escorted at least 17 firearms up to the 32nd floor of the Mandalay Bay Hotel, carrying ammunition that killed 58 and injured well over 500 concert goers down below."
Hotel Crisis Planning and Communications White Paper, p3
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